The Layout of a Business Letter
Structures of a Business Letter
Example
Styles of a Business Letter
Principles of Writing a Business Letter
Knowledge Interlinkage

Project One Establishing Business Relations
Task I Self-introduction by the Buyer
Task 2 Self-introduction by the Seller
Task 3 Re-establish Business Relations with a Former Customer
Task 4 Self-introduction by Manufacturer
Notes
Useful Sentences
Knowledge Interlinkage
Practice
Do=it-yourself

ProJect Two Enquiries， Offers and Counter=offers
Task I A General Enquiry
Task 2 A Specific Enquiry
Task 3 A Non=firm Offer
Task 4 A Firm Offer
Task 5 A Counter Offer on Prices
Task 6 A Counter Offer on Other Terms
Notes
Useful Sentences
Knowledge Interlinkage
Practice
Do-it-yourself

Project Three Order and Contract
Task 1 Placing an Order
Task 2 Covering Letter With Purchase Order
Task 3 Acceptance of an Order
Task 4 Declining an Order
Task 5 A Repeat Order
Task 6 Sending Sales Confirmation
Notes
Useful Sentences
Knowledge Interlinkage
Practice
Do-it-yourself

Project Four Payment
Task 1 Urging Establishment of L/C
Task 2 Advising Establishment of L/C
Task 3 Asking for Amendment to L/C
Task 4 Asking for the Extension of L/C
Task 5 Asking for Easier Payment
Task 6 Asking for Payment by T/T
Task 7 Accepting D/P Payment
Notes
Useful Sentences
Knowledge Interlinkage .
Practice
Do-it-yourself

Project Five Packing
Task 1 Proposing Packing Requirements
Task 2 Reminding of the Packing Requirements
Task 3 Instruction for Shipping Marks
Task 4 Complaining about the Packing Conditions
Task 5 Inability to Meet the Packing Requirements
Notes
Useful Sentences
Knowledge Interlinkage
Practice
Do-it-yourself

Project Six Shipment
Task 1 Negotiating the Shipment Clause
Task 2 Urging for Prompt Delivery
Task 3 Shipping Advice
Notes
Useful Sentences
Knowledge Interlinkage
Practice
Do-it-yourself

Project Seven Insurance
Task 1 Concerning Insurance
Task 2 Importer Requests Insurance
Task 3 Rejecting Claim
Task 4 Insurance Clause
Notes
Useful Sentences
Knowledge Interlinkage
Practice
Do-it-yourself

Project Eight Complaints， Claims and Settlements
Task 1 Complain the Delivery of Wrong Goods
Task 2 Claim for Short-weight and Settlement
Task 3 Claim for Inferior Quality and Settlement
Task 4 Claim for the Goods Not to Standard
Notes
Useful Sentences
Knowledge Interlinkage
Practice

Project Nine Agent
Task 1 Asking for Sole Agency
Task 2 Declining a Request for Sole Agency
Task 3 Accepting the Request for General Agency
Task 4 Confirming Terms for Exclusive Agency
Task 5 Applying for Del Credere Agent
Task 6 Applying for Consignment
Task 7 Becoming a Sole Distributor
Notes
Useful Sentences
Knowledge Interlinkage
Practice
Do-it-yourself

Appendix
外销员模拟考试外贸英语试题一
外销员模拟考试外贸英语试题二