Project 1 Greeting and Introducing

Project 2 Asking the Way and Giving Directions

Project 3 Name of Basic Metro Facilities

Project 4 Ticket Service and Automatic Fare Collection

Project 5 Platform Service

Project 6 Broadcasting

Project 7 Security Check

Project 8 Emergency and First Aid

Project 9 Coping with Great Passenger Flows

Project 10 Dealing with Complaints

Project 11 Dealing with Lost

Project 12 Operating in Bad Weather

Appendix

Reference