Unit 1 Job Interview
Unit 2 Office Work
Unit 3 Business Trip
Unit 4 Client Reception
Unit 5 Brand and Marketing
Unit 6 Enquiry and Offer
Unit 7 Counteroffer and Order
Unit 8 Payment
Unit 9 Packing and Shipment
Unit 10 Insurance
Unit 11 Complaints and Settlement
Unit 12 Public Relations
Keys
Appendix I  Business English Glossary
Appendix II Commercial Invoice
Appendix III Packing List
Appendix IV Bill of Lading
Appendix V Insurance Policy
Appendix VI Sales Contract
Reference